Refund & Returns Policy
1. Returns Eligibility
You may return items within 14 days of receipt if:
The item is unused and in original condition
The item is in original packaging
2. Non-Returnable Items
Used or installed electronic components
Custom programmed or modified units
Items damaged due to incorrect use
3. Faulty or Incorrect Items
If you receive a faulty or incorrect item:
Contact us within 48 hours of delivery
Provide proof (photos/videos if required)
We will arrange replacement or repair
4. Refund Process
Once returned and inspected, refunds will be processed within 5–10 working days
Refunds will be issued to the original payment method
5. Return Shipping
Customers are responsible for return shipping unless the item is faulty
We recommend tracked delivery
6. Restocking Fee
A restocking fee may apply for returned items (up to 20%).
7. Warranty Returns
Items under warranty will be repaired or replaced at our discretion.
8. Contact
Please contact us before returning any item to receive return instructions.
Refund Policy
industryparts
IndustryParts is a trusted supplier of industrial, automation, automotive, and electronic components, specialising in hard-to-find, obsolete, and high-value parts for customers worldwide.
Contact
Newsletter
sales@industryparts.co.uk
+44 781 811 7674
© Trading as industryparts, Since 2014. All rights reserved.
Refund Policy
Privacy Policy
Industryparts Hay Hall Rd, Tyseley B11 2AG
